Tag: listening

Listening Cheat Sheet – 10 vital tips

Girl Telling A Secret To Her Friend

It’s impossible to be assertive if we are not listening well to what the other person says. These tips will help to keep you focussed. The conversation is much more likely to go well when you are listening.

  • Listen for the feelings, not just the words. These may show in body posture or facial expressions.
  • Avoid internal distractions so that you can give all your attention to listening to the other person.
  • Maintain good eye contact. It is normal for the listener to do more looking at the other person than the speaker. Speakers normally look away from time to time to think what to say next.
  • Reflect back what you understand them to have said. A simple ‘Can I just check I’ve understood that correctly. You’re saying that…’ is enough.
  • Don’t be judgemental or jump to conclusions about what the speaker means.
  • Choose a quiet time and place to speak. Turn off phones, music, screens, etc.
  • Show you’re listening by nodding and making small comments such as ‘mmm’, ‘I see’, ‘tell me more.’
  • Don’t rush to defend yourself if you are being criticised. Take deep breaths to keep calm. There are tips for dealing with criticism in my book ‘’How to be Assertive’
  • Ask questions that show that you have listened properly and are interested in what the other person has to say.
  • Practice, practice, practice.